Frequently Asked Questions
How to get a breast pump through insurance?
- Complete our intake form so that we can verify your insurance coverage. It takes less than 3 minutes to complete and we will verify your coverage within 24 business hours.
- Choose your breast pump model. We offer top brands, Lansinoh, Medela, and Spectra. We'll let you know which models are fully covered and which may require out-of-pocket expense.
- We will work with you and your doctor to obtain a prescription for your breast pump. Once we receive your prescription, your order will ship!
What are the advantages of ordering my breast pump through 1 Natural Way?
We offer the easiest process in the industry backed by thousands of reviews and testimonials from moms everywhere.
- We complete a verification
- We offer the top brands in the industry such as Lansinoh, Medela, and Spectra
- We work to obtain a prescription on your behalf
- We offer FREE standard ground shipping
- We file your claim with the insurance
When can I order my breast pump?
You can place your order at any time!
Do I need a Prescription?
Yes! 1 Natural Way requires a prescription before we can ship your breast pump. We will work with you and your doctor to obtain a prescription for your breast pump.
Most doctors will not sign a breast pump prescription without speaking to you. We recommend that you contact your doctor and request that they send a prescription to us via fax at (866) 848-0114 or let them know we will be sending a request on your behalf. Also, all prescriptions must have a diagnosis code on it. Most insurances cover the diagnosis code Z39.1 for a breast pump.
Why do I need a prescription?
All insurance companies require a prescription for a breast pump for medical necessity.
1 Natural Way recommends contacting your doctor's office to let them know that you have placed an order for a breast pump and that you require a prescription before shipment.
When will I receive my breast pump?
After we obtain your prescription, your order will ship. 1 Natural Way ships all orders with FREE standard ground shipping which takes approximately 5-7 business days. You will receive a tracking number via email within 24 hours of your order leaving our warehouse.
How can I check the status of my order?
Please reach out to us by sending an email to email@example.com or give us a call at (888) 977-2229. 1 Natural Way responds to all inquiries during business hours.
What if my breast pump is defective?
You will need to contact the manufacturer's customer service directly. Their customer service department will work with you to troubleshoot any issues you are having with your pump or any parts that are deemed defective.
- Lansinoh: (800) 292-4794
- Medela: (800) 435-8316
- Spectra: (855) 446-6622
Can I return my breast pump?
Please refer to our return policy.
What is the Affordable Care Act?
Under The Affordable Care Act (ACA), all accredited insurance plans must provide coverage for essential health benefits, including maternity and newborn care. According to the Centers for Disease Control and Prevention, breastfeeding is one of the most effective preventative measures that mothers can take to protect their health and the health of their children. Many health plans began to implement maternity and newborn coverage on or after August 1, 2012.
What does this legislation mean for me?
If you have an ACA accredited health insurance plan, this law applies to you. These carriers are now required to provide coverage for maternity and newborn care, which includes breast pumps. Health insurance plans are required to offer coverage of breast pumps, but they may not cover the entire cost. Coverage amounts vary according to your plan and provider.